Manpower Group Technology Installation Technician in Endicott, New York

Installation Technician

Manpower is currently recruiting for an installation technician for a client located in Binghamton, NY. The purpose of this position is to service clients and vendors through the installation and troubleshooting phases of products and/or services.

Job Responsibilities

  • Manage the installation of the retail systems the client purchased based on company guidelines.

  • Install, configure, and personalize software according to client specifications.

  • Travel to client sites to perform required tasks.

  • Conduct site survey and procedure survey with client prior to configuring the client's systems.

  • Evaluate the system and make recommendation and sales of products to clients based on such evaluation.

  • Provide support and consultation to our clients on the system they purchased.

  • Assist sales staffs during selling cycle including consultation and systems demonstration to prospects.

  • Maintain and install updates and upgrades to both hardware and software.

  • Configure, personalize and install as necessary software according to client specifications and confer with clients in connection therewith.

  • Make recommendations for new products and procedures.

  • Test hardware and software functions based on clients needs prior to training.

  • Handle on-call support.

  • Document and resolve client issues, system usage, and resolutions.

  • Provide internal support to assist all departments as needed.

  • Other duties as assigned.

Job Requirements

  • Studies in computer science/information services desired.

  • Knowledge of computer operations, hardware and various software applications

  • Ability to drive automobile for extended periods of time and long distances. Must possess valid driver's license.

  • Ability to bend and lift objects weighing up to 70 lbs including loading and unloading equipment on and off vehicles.

  • Ability to resolve problems in a timely and logical manner.

  • Ability to exercise discretion and make recommendations with regard to client needs.

Work Hours

Work hours will be in accordance with the office setting which is generally between 8:30am to 5:30pm, Monday through Friday. Extended hours are worked as needed to complete the work. Travel is required.

Benefits:

Health and dental insurance

Flex savings

401K retirement planning with employer match

Paid time off

Paid holidays