Manpower Group Customer Care Specialist in Springfield, Ohio
What is a Customer Care Specialist at Assurant?
The role of a Customer Care Specialist is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.
Why You Should Consider This Role
You love helping and connecting with people
You're a problem solver who likes to think on their feet and enjoys a challenge
You thrive in a fast paced, changing environment
You believe the details are important and actively listen for them
You go above and beyond because you want to, not because you have to
Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
This role requires listening to our customer's concerns and showing empathy while resolving their issue.
Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
The Ideal Candidate Will Have
Strong attention to detail
Excellent verbal, written, and listening skills
Relentless drive to own the customers problem and resolve it
Ability to adapt well to change
Ability to work well in a fast paced work environment
Ability to think outside of the box to resolve problems
Ability to multi-task using technology, including call handling, loan level review and call documentation
Minimum high school diploma or GED, and 1 year work experience required
College degree with 0-1 year work experience, preferred