Manpower Group Lead Network Administrator in Winston-Salem, North Carolina
Ashley Furniture in partnership with ManpowerGroup Solutions RPO.
The Lead Network Administrator is responsible for assisting in technical and problem resolution support on all of the Company's network infrastructure across the globe. The goal is to maximize service availability and satisfy the needs of all internal and external customers. This position performs Tier 2 troubleshooting activities, across multiple environments, while performing daily reviews of overall capacity, utilization and configuration changes to the network. This position is also responsible for delivering clear, concise and timely communication to our customers to ensure their confidence in our team's passion to provide them with the best customer experience possible.
This position is responsible for leading the technical design, configuration and network for all facilities' layout and deployment.
Applies professional/managerial principles and judgement, within overall direction established by senior management; solves complex technical or strategic problems, applies technology or business approaches in new ways; develops and recommends new alternatives; frequent interaction to provide detailed procedural explanations or technical responses and/or occasional contact to negotiate basic agreements.
Primary Job Functions
This section describes the primary /essential responsibilities that this job performs.
Continuously deliver clear, concise and timely communication to our customers to ensure confidence in our team.
Provide timely and effective support and escalation for the Company's network systems.
Troubleshoot and resovle issues impacting the Company's network systems, within the agreed MTTR (Mean Time to Resolution) objectives.
Lead resolution efforts, during high or critical incidents and participate in root cause analysis process.
Work closely with development and operational teams, on a global basis, to ensure rapid service restoration.
Follow process and procedure standards to improve service availability and overall efficiency of systems.
Provide accurate daily handover of all ongoing and major incidents in your shift to offshore colleagues.
Continually develop expertise on emerging technologies and implementation strategies for infrastructure systems.
Improve future resolution of incidents by identifying the need for new and improving existing knowledge articles.
Lead the technical design, configuration and network for all facilities' layout and deployment.
Demonstrate the Company's Core and Growth Values in the performance of all job functions.
Bachelor Degree in Computer Science, Required
5 years' of network experience, Required Licenses or Certifications
CCNA (Cisco Certified Network Administrator), Required
CCNP (Cisco Certified Network Professional), Required Knowledge, Skills and Abilities
Advanced knowledge of analyzing existing data networks and recommend scalable and supportable solutions
Advanced knowledge of BGP, OSPF, STP, TCP/IP, DNS and DHCP
Advanced knowledge of Cisco Data Center architecture (Catalyst 6500 and Nexus 2000, 5000 and 7000)
Advanced knowledge of supporting Cisco LAN switches (2960, 3750, 3850, 4500, etc.)
Advanced knowledge of supporting Cisco WAN routers (2800/3800, 2900/3900, 4400, ASR1000, etc.)
Advanced knowledge of Cisco Wireless Access Points and controllers, or others such as Aruba and Aerohive.
Advanced knowledge of WAN Optimization implementations, such as Riverbed.
Advanced knowledge of Server Load-Balancing appliances, such as Cisco, NetScaler and F5
Advanced knowledge of analysis/forensic tools, such as Solarwinds, Wireshark, Fluke, Netbrain and others
Advanced knowledge of Layer 1 - 3 troubleshooting of WAN circuits with global carriers (T1, E1, OCX, Ethernet)
Experience in the design, build, deploy and maintenance of enterprise WAN and LAN networks
Experience in the design, build, deploy and maintenance of enterprise TDM and VOIP networks
Experience in PBX and/or Call Center systems, such as Cisco, Microsoft, Avaya and Alcatel
Experience with voice mail, unified messaging, ACD and IVR systems, such as Cisco, Avaya and Alcatel
Excellent verbal and written communication skills
Excellent interpersonal skills
Strong attention to detail
Effective time management and organizational skills
Work independently as well as in a team environment
Analytical and problem solving skills
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
Perform under strong demands in a fast-paced environment
Display empathy, understanding and patience with employees and external customers
Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
Occasional Domestic and International Travel
Lifting: Must be able to lift and carry objects up to 25 lbs.
Pulling/Pushing: Will transport loads of up to 40 lbs.
Work Environment: Time is shared between office, manufacturing and distribution environments; not substantially exposed to adverse conditions.
This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and
responsibilities as the need arises. We are an Equal Employment Opportunity Employer.