Manpower Group Customer Service Rep in Austin, Texas
Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions.
Assists medical providers in problem resolution, as needed.
Responds to provider phone inquiries in a prompt, courteous and concise manner.
Documents all provider encounters in clear and concise logs.
Transfers providers to other Call Center units as needed.
Meets individual performance standards. Performs other duties as may be assigned by management.
MUST BE AVAILABLE TO WORK AN 8 HOUR SHIFT BETWEEN 7AM - 7PM
Minimum 1 year Microsoft Office.
High school diploma, GED or equivalent certification
Minimum 6 months of customer service or call center experience required