Manpower Group Customer Service Representative in Austin, Texas
MUST BE ABLE TO WORK ANY 8 HOUR SHIFT BETWEEN 7AM - 7PM.
High school diploma, GED, or equivalent certification with Minimum 6 months of customer service or call center experience required
Minimum 1 year Microsoft Office.
Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions. Assists medical providers in problem resolution, as needed. Responds to provider phone inquiries in a prompt, courteous and concise manner. Documents all provider encounters in clear and concise logs. Transfers providers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management.