Manpower Group MSP Program Professional - TAPFIN in Basking Ridge, New Jersey
This is an exciting opportunity to join a fast paced team with the potential for growth! We are seeking an energetic Program Professional in Basking Ridge, NJ to work in our growing Managed Services Program. If you have a great personality, positive attitude, demonstrated work ethic and enjoy helping people, let's discuss this career opportunity!
To unleash the potential of people, organizations are turning to ManpowerGroup Solutions, the global leader in outcome-based, talent-driven solutions.
TAPFIN , our Managed Service Provider, delivers solutions that optimize the management of contingent workforces, providing visibility, predictability, and the performance you count on. Our quality program management, efficient process, breadth of services and global reach make us the largest and most respected hybrid and vendor neutral MSP in the world.
The Program Professional is responsible for the daily requisition activities of our client. Your ability to stay organized and meet deadlines is critical to our overall success as the industry leader!
Core Duties & Requirements:
Manage the day-to-day CWS operations for their respective program, which include, implementation and management of the requisition process for assigned client, prioritization of orders and requisitions, expedient issue resolution, further refining throughout the process with emphasis on responsiveness and customer services for assigned client; depending upon the engagement size, may manage administrative staff
Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for contractors/subcontractors, projects or services. Is knowledgeable of and understands the contracted terms and conditions between TAPFIN and the client, including pricing as well as client rules of engagement and processes
Communicates with field staff, keeps them informed, and shares information regarding contractors, subcontractors and client needs; regularly contacts the client hiring manager, working at assigned client(s), during assignments/projects to remain aware of project status, gathers feedback from clients about consultant progress/performance, and resolves or escalates any issues appropriately; Facilitate the resolution of conflicts between the client and suppliers
Work in conjunction with suppliers, ensures remarkets and contract extensions by maintaining awareness of client project progress, including end dates and extensions, to maximize business opportunities
Responsible for ensuring resolution to the day-to-day issues that arise among the contractor/subcontractor population, within their respective program. Reports issues to respective supplier for resolution
Ensure a "customer service" rapport with the field organization and ensure open communications
Plan, organize and conduct quarterly performance reviews of the sub-vendors to monitor their performance to TAPFIN service level agreements; including periodic benchmarking of sub-vendor population for comparison and evaluation purposes
Perform other duties as assigned
Bachelor's degree strongly preferred, or equivalent experience in business or related field, and a minimum of two years of staffing (MSP, VMS, VOP) industry experience.
VMS tool exposure to Fieldglass a plus!
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.