Manpower Group Assistant Auto Center Manager in Champlin, Minnesota
Our Assistant Manager will support the service and tire team under the direction of the Shop Manager. Assist in driving sales across service labor, parts, tires, and fleet business and provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
Duties & Responsibilities
Under the direction of the Store Manager, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
Assist the Store Manager of Service in training and coaching service selling associates on "Precision Tune Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.
Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff completes CVIs through associate observations.
Key holder and responsible for basic and detailed opening and closing responsibilities.
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required.
One year of experience in automotive service environment.
Valid State Driver's License (REQUIRED).
Lead or Supervisor experience required.
Strong customer service skills.
Ability to handle difficult customer situations.
Comfortable utilizing up-sell techniques.
Strong cash handling skills, including the use of POS systems.
Strong verbal communication skills.
Ability to work Days, Nights, Holidays and Weekends.
*ASE Certifications and continued education is available and encouraged.**
*We offer Competitive Pay & Benefits, including Medical, Dental, Vision, Life Insurance, Disability, Financial plan and Paid Time off (PTO).**