Manpower Group Call Center Representative in Charlotte, North Carolina

Well known insurance company in the area looking to start a class of Inbound Call Center Representatives in Charlotte, NC

Start Date: 8/10 and 8/24

Pay Rate: $13.50 to $14.50

Shifts: Team 1 (Must be available to work between the hours of 10am to midnight) / Team 2 and 3 (Must be available to work between the hours of 9am to 10pm

Duration: 3 months

Specific Responsibilities:

  • Completes customer's transactional requests as provided by caller.

  • Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.

  • Actively listens to customer issues or questions showing interest, compassion and displaying empathy for the caller's situation.

  • Verify coverage for customers or verify that policy changes were made and provide proof of insurance documents to customers.

  • Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tools.

  • Acknowledge and direct customer's requests for additional products or services to appropriate licensed representatives.

  • Ensure facilitation of first call resolution and customer satisfaction on all transactions.

  • Handle requests regarding customer documentation and be able to clearly explain them to include any follow up on our customer's part.

Working Environment:

Our working environment may look like the typical "call center" - but our open and inclusive environment makes it so much more than that. We work hard but still know how to have fun whether we are throwing a chocolate chip bake off or wearing purple for peace, we make your work environment one you won't find anywhere else!