Manpower Group Call Center Representative in Charlotte, North Carolina
Well known insurance company in the area looking to start a class of Inbound Call Center Representatives in Charlotte, NC
Start Date: 8/10 and 8/24
Pay Rate: $13.50 to $14.50
Shifts: Team 1 (Must be available to work between the hours of 10am to midnight) / Team 2 and 3 (Must be available to work between the hours of 9am to 10pm
Duration: 3 months
Completes customer's transactional requests as provided by caller.
Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.
Actively listens to customer issues or questions showing interest, compassion and displaying empathy for the caller's situation.
Verify coverage for customers or verify that policy changes were made and provide proof of insurance documents to customers.
Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tools.
Acknowledge and direct customer's requests for additional products or services to appropriate licensed representatives.
Ensure facilitation of first call resolution and customer satisfaction on all transactions.
Handle requests regarding customer documentation and be able to clearly explain them to include any follow up on our customer's part.
Our working environment may look like the typical "call center" - but our open and inclusive environment makes it so much more than that. We work hard but still know how to have fun whether we are throwing a chocolate chip bake off or wearing purple for peace, we make your work environment one you won't find anywhere else!