Manpower Group MSP Program Manager - TAPFIN in Chicago, Illinois
You can see it. A company that offers you a career, not just a job. A place where you're challenged to innovate and encouraged to apply your talent and knowledge. That empowers you and expects you to make decisions that will propel the growth of its business. A company that relies on you to lead that growth. If that's where you see yourself, TAPFIN has a career opportunity for you!
JOIN THE TAPFIN TEAM!
Under the direction of the Program Director this role is responsible for overall management all aspects of the Contingent Workforce Solutions (CWS) program for an assigned client in Chicago, IL.
HOW YOU'LL MAKE A DIFFERENCE:
The Program Manager is responsible for overall management of the Contingent Workforce Solutions (CWS) program for an assigned client. This includes managing the subvendor / supplier program and its population and its day-to-day operations (implementing and managing the requisition /submittal process and overseeing job placement, subvendor selection and contract negotiations, day-do-day troubleshooting and problem resolution, managing the on-going relationships and communication, performing periodic benchmarking of the subvendor population, etc.).
* Client & Program Management -
Establishes and develops manager relationships within assigned program and expands existing manager relationships to ensure maximum customer satisfaction and, working in conjunction with the local program staff, the profitability of each contractor/subcontractor placement or conversion;
Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for contractors/subcontractors, projects or services. Knowledgeable of and understands the contracted terms and conditions between TAPFIN and the client, including pricing as well as client rules of engagement and processes;
- Supplier Management -
Implements and manages sub-vendor / supplier program for assigned clients, further refining throughout the process, ensuring optimum customer satisfaction; ensure proper selection and solid negotiations in the sub-vendor and supplier contracting process, to ensure the maximum profitability, as well as quality, of each placement (IT, light industrial, general administrative, etc.);
Plan, organize and conduct quarterly performance reviews of the sub-vendors to monitor their performance to TAPFIN service level agreements; including periodic benchmarking of sub-vendor population for comparison and evaluation purposes.
* Manage Requisition Fulfillment Process -
Manage the day-to-day operations which includes, implementation and management of the requisition process for assigned client, prioritization of orders and requisitions, further refining throughout the process with emphasis on responsiveness and customer services for assigned client.
Provide excellent customer service and act as the liaison between the client and suppliers to successfully manage order fulfillment. This includes conducting regularly scheduled meetings with the client to foster the client/PMO relationship, present information regarding the performance of the program, and gain a solid understanding of the client's contingent labor business needs to ensure maximum customer satisfaction and working in conjunction with suppliers, the profitability of each contingent worker placement or conversion.
* Staff Management -
Responsible for selection, hiring and training of staff personnel for the Program. This includes performance evaluation, recruitment and retention. Accountable for setting and managing performance expectations of staff, as well as training, motivating and encouraging for professional growth.
- Issue Resolution -
Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary. Meets and manages expectations from client, supplier, and internal resources.
- Position Requirement's
Minimum five years of experience in managing a MSP, vendor on-site program, general management, or account management role in a staffing company, including three years supervisory experience. Requires excellent organization, interpersonal, verbal and written communication skills and the ability to deal effectively with vendors / candidates at all levels. Excellent troubleshooting and problem-solving skills are a must. Requires ability to effectively multi-task and function in a fast-paced, team-oriented environment.
ManpowerGroup is an EOE/AA/Vets/Disabled Employer