Manpower Group Customer Experience Agent, Full-time, 2nd Shift in Halifax, Nova Scotia

Position Description:

The Customer Experience Agent position is responsible for assisting in the delivery of superior customer service by processing inbound/outbound calls effectively and efficiently, as well as ensuring compliance with all company policies and procedures.

Processes inbound and outbound customer service calls professionally, efficiently, courteously and with appropriate discretion and sense of urgency.

Takes and dispatches messages accurately while following strict protocols provided by clients.

Assists with representative training, as needed.

Works on special projects, as needed.

Ensures compliance with all company policies and procedures.

Performs other related duties as required or requested.

Position Requirements:

Education equivalent to a High School diploma/GED or the equivalent in related work experience.

Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role

Must be able to work flexible schedule of evenings and weekends, with shifts ending as late as 3:00am.

Stericycle is an Equal Opportunity Affirmative Action employer. It is the policy of Stericycle to hire the best qualified individual available, without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, uniform service, indigenous or veteran status or any other characteristic protected by state/province or local law in any aspect of employment. Stericycle will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.

https://www.stericycle.com/

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.