Manpower Group Customer Service Rep in Mountain View, California
Entry/junior level Customer Service Representative position in a fast paced environment. A successful candidate will start as a temp and may convert to full-time if performance meets requirement and candidate shows potential.
Customer Service duties include:
Effectively manage customer's incoming calls
Serve customers by providing product and availability information
Assist customers with order placement, changes, order tracking, inventory, shipping and reporting; etc
Handle complaints, provide appropriate solutions and alternatives
Answer customer queries by emails
Other customer service and office management tasks
Work hours- 7-4 pm; Paid overtime for extra hrs
Must have excellent communication skills
Strong phone-customer handling skills
Customer Service orientation
Basic to moderate computer skill in Word, Excel, PowerPoint, Mac and PC
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.