Manpower Group Customer Service Agent in Rochester, New York

Customer Service Agent

Assisting consumers as well as the general public by answering incoming calls and verifying account information; Resolve customer issues via phone or email. Extensive training included.

What's in it for you?

  • Full time hours

  • $ 14.50 - $15.50 (if Bilingual)

  • Weekly pay

  • M - F (8am - 5pm)

  • Contract position ( Oct. 1st - Jan. 31st)

What is the job?

  • Assist prospective enrollees and people assisting enrollees

  • Track and document all inquiries using the applicable systems

  • Process new applications - via telephone

  • Transfer/refer consumers to appropriate entities

  • Process life event changes, demographic updates, dis-enrollment requests, and special periods as requested

  • Facilitate the fulfillment of caller requests for materials via email, or download.

  • (Bilingual employees) Facilitates translation services for non - English speaking callers

  • Escalate calls or issues to the appropriate designated staff

  • Attends meetings and training as requested and maintains up-to-date knowledge of all programs and systems

What you bring to the job?

  • High School Diploma or GED

  • 2+ years experience navigating multiple systems

  • Ability to type 25 WPM

  • Strong interpersonal skills

  • Bilingual - French, Spanish, Swahili, Arabic (optional)

  • Ability to follow both verbal and written instructions

  • Call Center experience +

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.