Manpower Group Customer Service Agent in Rochester, New York
Customer Service Agent
Assisting consumers as well as the general public by answering incoming calls and verifying account information; Resolve customer issues via phone or email. Extensive training included.
What's in it for you?
Full time hours
$ 14.50 - $15.50 (if Bilingual)
M - F (8am - 5pm)
Contract position ( Oct. 1st - Jan. 31st)
What is the job?
Assist prospective enrollees and people assisting enrollees
Track and document all inquiries using the applicable systems
Process new applications - via telephone
Transfer/refer consumers to appropriate entities
Process life event changes, demographic updates, dis-enrollment requests, and special periods as requested
Facilitate the fulfillment of caller requests for materials via email, or download.
(Bilingual employees) Facilitates translation services for non - English speaking callers
Escalate calls or issues to the appropriate designated staff
Attends meetings and training as requested and maintains up-to-date knowledge of all programs and systems
What you bring to the job?
High School Diploma or GED
2+ years experience navigating multiple systems
Ability to type 25 WPM
Strong interpersonal skills
Bilingual - French, Spanish, Swahili, Arabic (optional)
Ability to follow both verbal and written instructions
Call Center experience +
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.