Manpower Group Claim Representative in Southfield, Michigan
Reporting to a Team Leader or Team Manager, the Claims Representative manages the successful completion of both goodwill and legal compliance vehicle repurchase claims. These claims require a high level of attention to detail along with strong experience in leveraging multiple communication channels to aid in the completion of assigned claims.
Need to be flexible to work between 8am and 8pm Monday - Friday.
Working with the Sr. Claims Representative, this position is responsible for successfully resolving case escalations, client requests, and report delivery, managing multiple deliverables at one time. Proactively, the Claims Representative works closely with other internal departments to ensure program success.
Proactively addresses customer concerns via email and phone using professionalism, problem solving skills and exemplary customer service.
Manages a workload of 50+ cases at various stages of the claim life cycle
Accesses and updates secured or sensitive data in internal and external databases.
Maintains professional relationships with customers and business partners (both internal and external)
Processes, approves or denies claims in accordance with OEM program guidelines.
Ensures Personally Identifiable Information (PII) secured at all times.
Utilizes program tools and reports to identify status of claim documentation received and processed within OEM program metrics.
Demonstrates a keen understanding of the following processes:
o Interpreting customer finance contracts
o Interpreting State Lemon Law guidelines
o Transportation logistics
o Completing State mandated documentation for vehicle ownership transfers
Understands the program, process and client requirements; database understanding and on-line access
Proactively identifies case escalations, as required, appropriate parties.
Proactively completes follow-up on existing claims and closes claims within OEM program metrics.
Able to navigate computer programs through multiple screens.
Understands and applies policies and procedures associated within the department.
May perform some outbound follow up, as required.
Reads and researches relevant materials and resources to stay current with program knowledge
Completes detailed report proofing in a timely manner.
Additional duties as assigned by Management.
Performs general administrative duties of the department.
Maintains confidentiality at all times.