Manpower Program Director in United States
The Program Director is expected to drive operational excellence in service delivery, manage profitable programs, and foster the growth for national and/or key accounts. The Program Director will provide demand forecasting and strategic program management to deliver expertise and knowledge of client operations and areas of efficiencies.
The Program Director is the single point of contact that will resolve client issues and support strategic planning at the department and program levels, as well as develop a strong partnership with the client to represent Manpower as a workforce optimization expert.
The Program Director is responsible for managing an onsite and branch team that consists of dedicated Key Account delivery staff while maintaining an influential span of control over all resources that service the Key Account. The Program Director acts as the single point of contact and accountability for all program related issues.
The Program Director will also provide policy formation, compliance with contract requirements and delivery on client SLAs. This role will also provide input into factors that affect the P/L and further profitability.
• Strong interpersonal skills
• Strong influential and negotiation skills
• Strong communication skills
• Strong presentation skills
• Excellent people leadership skills
• Knowledge of the assigned market including trends, legislation, and competition
• Must be well organized in order to manage time, solve problems, grasp concepts and processes, develop plans, organize schedules, and prepare reports
• Strong mindset around processes, technology, resource allocation and efficiencies
• Ability to interact with employees at all levels both internally and externally
• Ability to establish and manage client expectations
• Ability to build and maintain an operational unit
• 5 years of account management
• 2 years of people management responsibilities
ManpowerGroup is an EOE/AA/Vets/Disabled Employer
Job: Business/Strategic Management
Title: Program Director
Location: United States
Requisition ID: 0018415