Manpower Group Customer Service Supervisor - Wauwatosa, WI in Wauwatosa, Wisconsin

BOSTIK is hiring! We are currently looking for a Customer Service Supervisor for our Wauwatosa, WI location.

The Customer Service Supervisor will collaborate with customers and various Bostik team members to ensure customer requirements are met.

We seek people who want to be part of a growing, world-class organization. We also offer comprehensive benefits effective DAY 1! "Stick" with us!

Job Dimensions

  • Supervises a team of Customer Service Representatives.

  • Collaborates with customers and various Bostik team members to ensure customer requirements are met, with a focus on value added service, cost reduction and efficient work practices within individual area of responsibility and throughout the Supply Chain.

  • Customer master data maintenance, order fulfilment, and customer support to ensure on time delivery and customer satisfaction.

Job Activities

  • Practice safe work habits in accordance with OSHA and EPA guidelines, and Bostik specific EHS expectations.

  • Supervise Customer Service Representatives who supports the Industrial Adhesives and Non-woven business units in line with established policies for the Customer Service team.

  • Conduct performance reviews and provide development opportunities in support of Bench Strength Development.

  • Develop and implement process/procedures to improve operational efficiency, leveraging best practice and in alignment with Customer Service overall. Provide training to new/existing personnel in Customer Service processes.

  • Monitor work flow and assist with development of schedules, organizational structure and equipment needs to support team work; provide back-up support as needed to Customer Service Representatives.

  • Communicate effectively with customers, operations, sales, finance, and logistics personnel.

  • Process and fulfill customer orders.

  • Collaborate with Customer Systems Team to maintain customer master records and process invoice adjustments for assigned territory (credit/debit memo).

  • Enter and coordinate customer complaint resolution and return activity.

  • Apply problem solving skills to improve forecast accuracy, reduce inventory and related costs (i.e., sleeping inventory sales, SKU reduction, S&OP implementation, etc).

  • Search for, develop and implement cost saving measures to support growth in profit/revenue.

  • Initiate and maintain customer projects/programs (i.e., customer supplier portal, new product launch, EDI, VMI, consignment, etc.).

  • Support Bostik Management System requirements (focus on continuous process improvement).

  • Support customer visits (internal/external); some travel may be involved (1-2 trips/year).

  • May involve some degree of inside sales activities.

  • Complete Puresafety training in a timely manner. Perform additional duties as assigned by management.

Context and Environment

  • A fast paced, high pressure environment where accuracy and responsiveness are essential. Simultaneous competing priorities require effective and efficient work methods to succeed.

  • Cross functional, matrix organization that values personal commitment to safety, ability to adapt individual work style to leverage diverse cultures, aptitudes, and methods of operating.

  • High performance collaboration, both 1:1 and project team environment, where timely follow through with stakeholders and meeting personal commitments are important to obtain optimum result.

  • Heavy use of computer software, both PC based and enterprise system, combined with frequent interpersonal communication. Includes the use of document imaging, Salesforce.com, ERP, and Lotus Notes databases.

Accountabilities

  • Provide excellent service to customers through timely, accurate and seamless end-to-end movement of information and goods to meet customer's true requirements.

  • Utilize analytical tools (Excel, Visio, SAP, etc.) to gather data, analyse and report customer satisfaction KPIs, and create service scorecards to continually measure and improve service to customers.

Job Qualifications

  • BA/BS degree and/or equivalent work experience.

  • Minimum 5 years working in customer service, inside sales, or production planning ideally within a manufacturing business that has a significant distribution component

  • Must have demonstrated effective supervisory capability in a service setting.

  • Excellent written and verbal communication skills (second language valued).

  • Proven competency in planning, time management, project management, analytics, problem solving, and goal setting.

  • Strong, effective interpersonal and conflict resolution skills. Team orientation.

  • Self-motivated with a high-level work ethic; holds self-accountable and responsible.

  • Proficient with Microsoft Word, Excel, PowerPoint and MRP/ERP systems -- SAP experience is a big plus.

About Bostik- Smart Adhesives

With our eyes on the future, Bostik is driven to develop smart adhesives - enabling us to anticipate needs, create value, and shape new capabilities. We are not the right place for everyone. We ARE right for those who work collaboratively to think and act boldly beyond today. Put your potential to work to increase our collective expertise, powered by a spirit of innovation.

As one of the largest adhesive and sealant companies in the world, Bostik designs, manufactures, and markets bonding solutions within a variety of Global Business Units: Industrial Adhesives (Converting, Assembly, Packaging, Transportation, Flexible Packaging and Industrial Laminations); Consumer and Construction (Flooring Installation Systems, Construction Sealants and Adhesives); and Nonwovens (Disposable Hygiene).

Bostik is well positioned as part of Arkema's High Performance Materials segment. A global chemical company and France's leading chemicals producer, Arkema is building the future of the chemical industry every day.

Make a difference with Bostik. Build a career with purpose. Experience the impact powerful bonds can make - at a place where you can feel at home.

Compliance: Bostik is an EEO/AA/Drug Free Workplace.

Disclaimer: The above information had been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.